Terms and Conditions

Terms & Conditions
Effective Date: May 14, 2026

Welcome to Lighten CX.

By accessing or using this website, purchasing services or digital products, or interacting with our content, you agree to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

Intellectual Property

All content on this website, including but not limited to:

  • text

  • graphics

  • branding

  • frameworks

  • resources

  • downloads

  • templates

  • guides

  • audits

  • PDFs

  • logos

  • images

is the property of Lighten CX unless otherwise stated and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially use any material without written permission.

Educational & Informational Use

All content, services, and resources are provided for educational and informational purposes only.

Purchasing or accessing materials from Lighten CX does not grant ownership or resale rights to any proprietary content or frameworks.

No Guarantees

We make no guarantees regarding specific business, financial, operational, marketing, or client experience outcomes.

Results vary based on many factors, including implementation, business model, market conditions, consistency, and individual circumstances.

Payments & Refunds

Payment terms for services, digital products, audits, or consultations will be outlined at the point of purchase.

Due to the nature of digital products and consulting services:

  • refunds may not be available once access has been granted or work has begun

  • no-shows or late cancellations may be subject to fees

  • payment plans must be completed according to agreed terms

Specific refund policies may be outlined separately on sales or checkout pages.

Third-Party Links

This website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Lighten CX shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • use of this website

  • reliance on website content

  • services or digital products

  • technical interruptions

  • business decisions made based on provided information

Use of this website and services is at your own risk.

Indemnification

You agree to indemnify and hold harmless Lighten CX from any claims, liabilities, damages, or expenses arising from your use of the website, services, or violation of these terms.

Governing Law

These Terms & Conditions shall be governed in accordance with the laws of the State of North Carolina, United States.

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page.

Contact

For questions regarding these Terms & Conditions, contact:

Lighten CX
wendyparker@lightencx.com